FAQs

FAQ 1 -The Spectrum Linx Welcome

Welcome! We believe in an inclusive community where connections matter. We welcome learners from diverse backgrounds, locations and with various learning needs. We appreciate feedback and will continually strive to update and improve our services based on your suggestions. Please be patient, kind and helpful to all those participating. Good manners and respect is required. Profanity, bullying or other ugliness will not be tolerated in this safe community where questions get answered and feeling supported matters. We will respond as quickly as possible to issues that arise. We are glad you are here!

FAQ 2 - Want to chat?

We work across many time zones so the best way to contact us is by email at info@spectrumlinx.com. If you're in the US you can call 281-826-6020 and a live person will call you back (we are in CST time zone)! We love to know what you think - don't be shy!

FAQ 3 - Who can benefit from using Spectrum Linx?

Spectrum Linx is ideal for families, educators, and therapists of individuals with autism, especially those who are looking for effective, accessible educational tools, resources and a sense of community. Our platform is designed to support both individuals on the spectrum and their caregivers.

FAQ 4 - How does Spectrum Linx work?

Spectrum Linx utilizes a user-friendly website and app (available on iOS/Google) to deliver a community safe space for conversation, access to expert coaches and over 80 microlearning courses. These courses cover a wide range of topics essential for developing social, emotional, and practical skills. Users can access these courses at their own pace and according to their individual needs. Expert coaches are on hand to offer targeted support for specific subjects or personal challenges, while the community aspect promotes mutual and professional support, reinforcing the message that "you are not alone"!

FAQ 5 - What are micro learning courses?

Microlearning courses are short (2-5 minute) focused learning units designed to teach a specific skill or concept in a brief period. These courses are particularly effective for learners who benefit from focused, digestible content that can be applied immediately.

FAQ 6 - Is Spectrum Linx suitable for all ages?

Yes, Spectrum Linx offers courses and resources tailored to a wide range of ages and developmental stages. Our platform is designed to be inclusive and helpful for individuals with autism across their lifespan.

FAQ 7 - How do I access Spectrum Linx?

You can access Spectrum Linx by visiting our website or downloading our app from the iOS App Store or Google Play Store. Once registered, users have access to all available courses and resources.Our teachers are experts in their fields. Many hold advanced degrees. Please see their bios for full descriptions.

FAQ 8 - What rules apply to the community space?

In our community, we cherish respect, kindness, and encouragement. We aim to share wisdom and uplift each other, steering clear of gossip. Embracing and valuing diverse perspectives is at our core, as we come together for support. This is our village, a place of mutual respect, where every voice matters and abusive behavior has no place. We nurture this safe and supportive space together :)

FAQ 9 - In general we DO NOT RECORD sessions.

Because we value your privacy, please know that we DO NOT record live sessions. IF a webinar or community event is recorded you will be duly notified!

FAQ 9 - Cancellations, refunds and smiles

Spectrum Linx is committed to your satisfaction. If you find that our service no longer meets your needs or you're not benefiting from it, we'll happily issue a refund. Just send an email to info@spectrumlinx.com with your request, and feel free to let us know if there's anything we can improve. No questions asked. :)

FAQ 10 - Thoughts on puzzle pieces, language and therapies

We know that there is a lot of discussion - and controversy - in the autism community regarding use of the puzzle piece, whether identify-first or person-first language should be used and whether or not ABA is an acceptable therapy for example. We at Spectrum Linx believe that everyone has a right to their own opinion. You will find that some of our teachers and coaches may use identity-first language while others may use person-first. We believe that choosing a particular therapy for a child is a very personal experience. Our goal is to provide information to help parents make informed-decisions.

What we ask of you is to be respectful of others on our site and in our classes. We will not tolerate bullying and reserve the right to ban anyone from our site and/or classes at anytime due to disrespectful and hateful behavior toward others.

FAQ 11 - Are classes or coaching covered by insurance?

We know how much it costs to raise a child on the spectrum but at this time, Spectrum Linx does not accept insurance or other types of group or governmental payments. We will gladly provide you a receipt of services if that is helpful!

Frequently asked questions